Payments and Support Officer

The Payments/ Reconciliation and Support Officer is responsible for overseeing daily payment operations while ensuring a smooth, compliant, and high-quality client experience across onboarding and support functions. The role combines payment processing, reconciliations, and PSP management with KYC, AML, and client servicing responsibilities. The successful candidate will safeguard the company against financial and regulatory risk while maintaining operational efficiency and client satisfaction.

Payments Responsibilities

•Monitor daily activity across all integrated Payment Service Providers (PSPs).

•Process and reconcile client deposits accurately and within agreed SLAs.

•Review and process client withdrawal requests in accordance with internal controls and AML requirements.

•Troubleshoot PSP-related issues, including transaction failures, delays, and reconciliation discrepancies.

•Liaise directly with PSP account managers to resolve operational m...