Job Description

Payments Operations

  • Process and verify deposit and withdrawal requests with strong accuracy and turnaround discipline
  • Troubleshoot pending or failed deposits and coordinate resolution with relevant teams
  • Track and reconcile transactions (deposits, withdrawals, transfers) to resolve mismatches and discrepancies
  • Handle client payment enquiries (delays, disputes, required documents) with clear guidance and case ownership

P2P / C2C Settlement Operations

  • Monitor P2P/C2C settlement flows to ensure smooth and secure completion
  • Review supporting evidence where required and escalate suspicious cases promptly
  • PSP Performance & Incident Handling
  • Monitor PSP performance (pending rate, success rate, settlement timelines)
  • Coordinate escalations and incident resolution with PSPs and internal stakeholders

Risk, Compliance & Reporting

  • Monitor transactions for fraud indicator...

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