Payment Support

Job Description:
We are seeking a proactive and detail-oriented Payment Support to support our payment gateway operations and integrations. In this role, you will assist with transaction issues, monitor payment flows, troubleshoot integration-related problems, and coordinate with internal teams and third-party platforms to ensure secure, seamless, and stable payment processing.
Key Responsibilities:
- Communicate with clients to assist with daily queries if any.
- Oversee payment processing operations with accuracy and efficiency.
- Monitor transaction statuses and follow up on failed or abnormal cases.
- Liaise with third-party platforms to ensure secure, stable transactions.
- Monitor transaction statuses, investigate failed or abnormal cases, and escalate complex issues to relevant internal teams.
- Review payment reports, perform root cause analysis, and provide actionable insights to support operational decisions and issue resolution.
Required Skills & Q...