Payment Operations Center Analyst - Level 3

Position Overview

The Payment Operations Centre Analyst – Level III is responsible for providing critical support for Canada’s payment systems and performing 24/7 operational duties, including system monitoring, incident mediation, and advisory services to financial member clients. The role also contributes to documentation and process improvement projects across the organization.

Responsibilities

• Actively monitor critical payment systems and dashboards, escalating as required.
• Respond to issues in a professional and efficient manner and initiate the Incident Response processes properly.
• Support the Incident Manager (Representative) for all escalated incidents.
• Recommend critical decisions and support business operations.
• Maintain a high level of customer service throughout all activities and represent Payments Canada to external stakeholders.
• Maintain a high degree of knowledge on Payments Canada...