Payment Experience Support Representative

Work Setup: Fully Onsite for 6 months | Fully remote after 6 months

Office location: Araneta Cubao Quezon City

Work Arrangement: Permanent, full-time

Work Schedule: Fixed night shift schedule

The Payment Experience team is primarily responsible for the processing of customer’s payments, resolving customer payment inquiries, front end payment processing through SAP and various other billing systems, managing Pre-Authorized Payments as well as the reconciliation of all incoming transactions to TELUS’s GLs. Performs other accounting functions in an efficient and effective manner.

Functional Responsibilities:

1. Provides timely payment posting, pre-authorized payments set-up.

2. Handles query calls and emails relating to missing and misapplied payments for investigation and correction.

3. Ensures high level of accuracy an...