Patient Support Specialist

Position Summary:

As a Patient Support Specialist you will be responsible for the success of each and every prescription as it moves through our system, from the original prescription to refill.

Role and Responsibilities:

• Handle redundant tasks;
• Resolving inbound patient requests over phone, text, and email by reviewing their order details to provide accurate and detailed information
• Reaching out to patients to resolve issues preventing their order from processing
• Partnering with internal and external operational teams to make prescriptions successful
• Assisting patients with and providing best practices to support their success on the client's platform
• Understand complex systems simply and you frequently find creative solutions
• Understand technology and software applications
• Can explain difficult and nuanced concepts with simplicity and ease, verbally and in writing
• A...