Job Description

Patient Services Representative - Centralized Scheduling

General Surgery SSCMDSchedule: Full TimeShift: DaysHours: 8-5Hours/Pay Period: 80Req #: 12230

General Summary – Centralized Scheduling


The Patient Services Representative is responsible for centralized inbound and outbound multi-specialty healthcare calls. Responsible for completing the following tasks in a prompt, courteous, and professional manner:

  • Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
  • Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.
  • Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
  • Possesses and displays excellent ve...

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