Patient Services Representative

A Spanish Bilingual Patient Services Representative handles a variety of patient inquiries and concerns, communicating effectively in both English and Spanish . The role involves understanding patient needs through active listening and ensuring these are met by coordinating information among patients, families, medical staff, and administrative personnel.

Duties and Responsibilities

• Handle inbound and outbound calls in English and Spanish according to departmental procedures.

• Assist patients with inquiries, billing concerns, and account balances.

• Support third-party entities (e.g., insurance providers) with patient account queries.

• Safeguard protected health information in compliance with HIPAA.

• Maintain reliability, punctuality, and teamwork in alignment with company goals.

• Perform other related duties as assigned.

Qualifica...