Patient Services Manager

Overview

We are seeking a proactive and experienced patient services manager to join our busy GP practice. This key leadership role is responsible for overseeing the day‑to‑day running of reception and prescription admin teams, ensuring delivery of a high‑quality, patient‑focused service in line with NHS and CQC standards.

Responsibilities

• Act as first point of escalation for patient queries, concerns, and complaints, resolving issues promptly and professionally.
• Lead, support, and motivate the team to deliver an efficient, friendly, and patient‑centred service.
• Manage and maintain staff rotas, ensuring adequate cover at all times.
• Monitor and manage staff sickness and absence, maintaining accurate records and arranging appropriate cover.
• Support performance management, including appraisals, one‑to‑one meetings and staff development.
• Oversee front‑of‑house operations: appointments, patient flow an...