Patient Service Representative

Job Description
Insight Global is supporting a client in their search for a Patient Service Representative to join their growing team in Springfield, MO. They recently acquired Children's Medical Services and is expanding operations throughout the Missouri market. This individual will serve as a primary point of contact for patients, families, and referral sources while ensuring patients receive the medical supplies and services they need.

Responsibilities include:
• Answering inbound patient and referral calls
• Making outbound follow-up calls to patients and guardians regarding supply needs and order status
• Verifying insurance eligibility and benefits coverage
• Processing patient orders, intake documentation, consent forms, and order tickets
• Accurately documenting patient interactions and maintaining detailed records within the system
• Tracking shipments, resolving patient concerns, and coordinating with internal teams to ensure timely service
•...