Patient Service Representative

Description We are looking for a Patient Service Representative to support individuals and families seeking assistance through a mission-driven non-profit organization in Virginia. This Long-term Contract opportunity is ideal for someone who communicates clearly, handles sensitive conversations with professionalism, and is committed to delivering a positive service experience. In this role, you will guide callers through program-related questions, help them understand eligibility and participation steps, and ensure each interaction is documented accurately and handled with care.

Responsibilities:
• Respond to inquiries from patients, caregivers, authorized contacts, and other parties with professionalism, empathy, and timely follow-up.
• Explain program offerings, qualification standards, enrollment steps, and available support options in a clear and accurate manner.
• Walk callers through covered services, limitations, and required next actions so they can move forwa...