Patient Flow Specialist, Integrated Operations Centre (Edmonton)

Your Opportunity: The Integrated Operations Center (IOC) is the first of its kind in Alberta Health Services, situated in the Edmonton Zone. The IOC is the “air traffic control center” of our acute system bringing together clinicians and data to support proactive, real-time decisions for patient movement across the health zone. The IOC monitors flow and bottlenecks across the system, triggering actions or escalations, understanding the crucial relationship between technology and decision making to deliver high-quality patient services.

This position works with a primary focus on patient flow and quality across the care continuum and with staff and leaders at many levels of the organization.

Key Responsibilities

• Support the zone’s integrated operations center at a centralized location, collaborating to monitor and continuously improve the zone’s proactive discharge model and operational targets.
• Provide key facilitation and monitoring to zone l...