Patient Experience Officer

QUALIFICATIONS:

• Bachelor's Degree in Marketing or other related program


• At least 3 years of marketing experience


• Open to work in a hospital setup

RESPONSIBILITIES:

• Monitor and improve the overall patient experience throughout the hospital.


• Conduct patient satisfaction surveys, collect feedback, and recommend service improvements.


• Develop and implement patient-centered programs and initiatives.


• Track patient experience indicators and prepare recommendations for improvement.


• Receive, investigate, and resolve patient concerns, complaints, and grievances promptly and professionally.


• Coordinate with hospital departments to ensure patient issues are addressed effectively.


• Maintain accurate records of patient feedback, complaints, and resolutions.


• Escalate complex or unresolved ...