Job Description

Job Title: Customer Care Executive – Healthcare (Hospitality Background Preferred)

📍 Location: Mumbai

Role Overview:

We are looking for a compassionate and service-oriented Customer Care Executive with a hospitality background to enhance patient experience and ensure smooth front-end coordination in a healthcare setup.

Key Responsibilities:
  • Maintain accurate patient records & follow-ups
  • Handle patient inquiries, appointments & service coordination

  • - Deliver a warm, professional & empathetic patient experience

  • - Manage front desk interactions & patient flow

  • - Coordinate with medical & support teams for seamless service

  • - Address patient concerns, feedback & service recovery

  • - Ensure high standards of customer service aligned with healthcare protocols

  • - Support billing coordination & basic administrative tasks
    • <...

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