Job Description

Location:

Geisinger South Wilkes-Barre (GSWB)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

Yes

Job Summary:

Provides unique patient experience and service excellence subject matter expertise and leadership to drive change.

Job Duties:

  • Leads key Patient Experience improvement initiatives primarily in the inpatient setting.
  • Monitors patient satisfaction ratings and collaborates in determining benchmark and target performance goals.
  • Identifies opportunities for improvement in patient satisfaction and experience.
  • Develops recommended action plans for improvement.
  • Coordinates and supports stakeholders and clients in execution of action plans to improve patient experience.
  • Monitors the process and outcomes related to improving patient experience, identifies challenges and barriers, and coordinates resoluti...

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