Patient Counselor

Reports To: Patient Services Manager / Operations Manager / Medical Director

Job Summary

The Patient Counselor is responsible for guiding and supporting patients throughout their healthcare journey by providing information about medical services, treatment plans, financial estimates, insurance coverage, and appointment coordination. The role serves as a liaison between patients, physicians, and other departments to ensure a seamless patient experience while maintaining high standards of customer service, confidentiality, and compliance with Dubai Health Authority (DHA) regulations and organizational policies.

Key Responsibilities

• Welcome and assist patients throughout their treatment journey.
• Explain treatment plans, procedures, and service options as outlined by the treating physician.
• Coordinate appointments, diagnostic tests, procedures, and follow-up visits.
• Facilitate communication between patien...