Job Description
Job Description: Patient Coordinator
Industry: Dermatology & Aesthetic Clinic
Location: Remote
Hours: 30+ hours per week, EST
About the Role
We are hiring a Patient Coordinator / Patient Success Manager to support a growing dermatology and aesthetic clinic. This role is responsible for managing patient inquiries, scheduling appointments, maintaining accurate records in the EMR system, and ensuring a smooth and professional patient experience from first contact through appointment confirmation.
The clinic has established workflows and processes in place. Training materials will be provided to ensure a smooth onboarding experience.
Key Responsibilities
Lead & Patient Intake Management
- Answer incoming calls and respond to online inquiries promptly and professionally
- Follow up with new leads via phone, SMS, or email
- Verify and enter patient demographic information into the EMR system
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