Patient Coordinator

Overview:

Coordinate Patients as Contact Window from Production Start

• Fixing the appointments and schedules with patients.
• Calling patients before the accommodation day to verify the appointment.
• Communicating with patients or visitors directly by answering or referring inquiries.

Receptionist Operation

• Providing services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.
• Managing inventory of consumables (socks, liners, bandages, etc.) from incoming shipments.

Customer Support Operation

• Answering patient concerns.
• Communicating with the related department and obtaining solutions for technical concerns from patients.
• Providing solutions and answers to patients in accordance with their questions.

Customer Success Operation

• Boosting lifetime customer valu...