Patient Adviser

An opportunity has arisen for a motivated and reliable individual to join our practice as a Patient Adviser . The successful candidate will provide high-quality reception and administrative support, acting as the first point of contact for patients, visitors and external agencies.

This is a key role within the practice, requiring excellent communication skills, attention to detail, and the ability to work effectively within a busy primary care environment, while maintaining the highest standards of patient confidentiality.

Main duties of the job

• Providing a courteous, efficient and welcoming reception service to patients and visitors
• Booking, amending and managing patient appointments in line with practice protocols
• Handling incoming and outgoing telephone calls in a professional manner
• Responding appropriately to patient enquiries, ensuring confidentiality is always maintained
• Accurately recording and...