Job Description

Patient Administrator

Excel Recruitment is seeking a number of Patient Administrators for our client who specialises in the healthcare and patient support sector. This role is ideal for someone with strong telephone-handling experience and previous exposure to a medical, healthcare, or clinical administration environment. This is a full time temporary position with the possibility of moving to a permanent contract.

Responsibilities

  • Handle high volumes of patient phone calls in a calm, professional manner.

  • Triage medical-related queries and direct them to the correct Nursing, Lab, or Administration teams.

  • Escalate urgent or sensitive patient issues using agreed clinical escalation procedures.

  • Keep accurate call notes and logs, highlighting any recurring medical or patient‑care issues.

  • Support smooth patient communication during the organisation’s system transition period.

    • Requirements

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