Job Description
Job Family:
Patient Account Representative
Travel Required:
Clearance Required:
What You Will Do:
Will primarily perform duties as a mail clerk including but not limited to receiving, sorting, opening, reading, and distributing mail.
Take appropriate action such as scanning documents to email to other departments and forward mail via inter-office as needed.
Process patient requests such as sending a copy of a bill.
Serve as a key point of contact for patients regarding billing, account questions, payment options, and general account support.
Research and resolve patient account issues, including discrepancies, payment posting concerns, and insurance-related questions.
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