Job Description

As the Patient Access Supervisor, you'll:


  • Train and coach Patient Access Specialists.

  • Monitor activity for quality and productivity.

  • Analyze call metrics and monitoring data and produce agent feedback and management reports.

  • Coordinate the development of, review and implement departmental scheduling protocols.

  • Demonstrate competency and appropriate usage of Avaya Call Management System (CMS).

  • Be responsible for selection and hiring, scheduling staff, performance management, employee time management and other record keeping.

    • What you'll bring:

  • High School diploma or GED. Bachelor's preferred.

  • 5+ years' related experience. Related experience includes positions such as Patient Access Lead, Sr. Patient Access Specialist, or Quality Partner.

  • Ability to pass Annual Supervisor Certification from The Call Center School (TCCS) with a passing score of 80% or better with...

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