Patient Access Manager, Reception

DMC Primary Care seeks a Patient Access Manager, Reception to join our team. 

This position willoversee our front-end patient access operations in all DMC clinics, ensuring accurate, efficient, compliant and smooth patient registration processes. The successful candidate will manage staff, workflows, and systems to optimize the patient experience and flow within our offices.

The Patient Access Manager, Reception will perform the following duties (not an all-inclusive list):

Manage all Patient Service Representatives (PSRs) in all DMC Primary Care locations:Interview, hire, assign and direct workAppraise staff performance, address complaints and resolve issues that may ariseAct as a mentor, supervisor, and registration trainer

Manage scheduling for all DMC PSRs

Address patient concerns and complaints in a timely and courteous manner

Provide staff education and formulate action plans as necessary to help improve patient...