Passenger Escalations Resolution Manager

About the Company

We are a well-established international tour operator serving primarily American and Canadian travelers, with decades of experience delivering high-quality, value-driven travel programs worldwide.

The Passenger Escalations Resolutions Manager – Philippines is a dual-mandate leadership role responsible for overseeing air booking, ticketing, and operational functions handled by the Philippines-based Air team, while simultaneously driving an exceptional in-destination passenger experience and emergency response capability. This position serves as the primary escalation point for passengers experiencing flight disruptions, irregular operations (IROPs), or emergencies in destination, acting with speed, empathy, and authority to resolve issues and protect the well-being of every traveler in Gate 1 Travel's care. You must have significant prior experience working with airline passengers who have needed assista...