Parts Support Coordinator

Parts Support Coordinator is responsible for internal and external customer support, order entry and monitoring backordered items and expediting delivery to the Distribution Centre.

Responsibility

• Supporting dealer/distributor and internal customers via phone and email with regards to order status, tracking and technical requests.
• Order entry including EDI orders.
• Assist in developing daily shipping and work schedules to ensure efficient operations throughout the Distribution Centre.
• Monitor backordered items and expedite delivery creation and shipment of needed products.
• EOP order entry and credit approval.
• Tracking distributor and dealer orders, allocation and shipments.
• Share in responding to after hour's emergency parts request (weekday evenings, during peak harvest season).
• Comply with the organization's environmental, health and safety, recycling, sustainability efforts and q...