Job Description

JOB SUMMARY

: The primary function of the Parts Counter Representative is to handle internal and external customer requests for parts purchases.



DUTIES AND RESPONSIBILITIES:

  • Assist customers with inquires and parts sales, in person, by phone, in person and electronically.
  • Research customer request and needs where necessary and determine correct part(s) needed.
  • If part(s) are in stock, produce invoices from computer system; if not in stock and customer wants to order, create purchase order and process orders.
  • Review parts requests from the service department and provide quotes for parts requested. Transfer and post all approved parts requested for work orders.
  • Monitor all invoices, will-call pick tickets, and quotes generated to ensure compliance with department guidelines. Resolve disputed invoices and credits.
  • Assist with inventory and core returns to vendors, including pulling, packing, and...

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