Job Description

Zoom is seeking a strategic and partner-focused Partner Success Manager to drive partner‑led customer success outcomes across our ecosystem. In this role, you will work closely with assigned strategic partners to ensure their customers achieve maximum value from Zoom's platform, resulting in high retention, expansion, and adoption rates.

You will be the primary success liaison between Zoom and our partner organizations, enabling them with the tools, training, playbooks, and insights needed to deliver world‑class customer experiences at scale.

The main responsibilities of a PARTNER SUCCESS MANAGER include:

Drive Partner Onboarding & Success Planning

  • Establish clear success plans and onboarding pathways for partner delivery of Adoption & Renewal best practices
  • Collaborate with partner teams to define mutual success criteria and outcomes
  • Ensure partners are equipped to deliver consistent, high‑quality customer experiences from d...

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