Partner Relations Specialist

Role: Partner Relations Specialist

Work Location: Noida / Bangalore

Shift Timings: US Shift Time (6:30 pm / 7:30 pm IST Onwards)

Note: Exposure to Future Friendly Home or Smart Home Services background of TELUS is mandatory for the role

Job Description:

Position Overview:

As a Partner Relations Specialist, the main responsibility will be to drive global performance excellence and alignment on priorities as part of our Technical Support Premium Solutions Organization. You will be responsible for simplifying technical support processes for FFH and Smart Home Technical Support. This includes issue identification, development of business cases, process design or redesign, execution, and benefit tracking.

Key Responsibilities:

• Monitor key performance indicators related to technical...