Partner Portal Support Specialist

Job Description

Working Condition: Per our company policy, all employees need to be in office 4 days a week until end of August, and 5 days a week starting from Sep.

Job Description

• This role serves as a first line of support and point of contact for partners accessing the new partner portal.
• Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.
• Responsibilities include troubleshooting and responding to inquiries from partners wishing to gain access to the partner portal, and includes onboarding, persona provisioning and facilitating demo trial orders.

What The Role Offers

• Be a brand ambassador for OpenText to partners.
• First line of support and effective triage for incoming partner requests and troubleshooting
• Partner Portal Administration
• Partner Onboarding and provisioning
• Trial and Demo order process...