Participant Support Officer - APS 3

Participant Support Officer - APS3 equivalent

We are seeking experienced Participant Support Officers to join a government service delivery team in Mackay, Queensland. These roles are focused on providing high quality support to participants, families and stakeholders.

This is an excellent opportunity for candidates with a strong background in customer or participant service who enjoy working in structured, policy driven environments and supporting diverse community members.

Key responsibilities

• Communicate clearly and empathetically with participants and stakeholders, both verbally and in writing
• Provide timely and accurate support to participants navigating service processes
• Manage a range of administrative and case support tasks concurrently
• Identify issues and escalate or resolve matters in line with established procedures
• Maintain accurate records and documentation in accordance wit...