Job Description

Job Description

Job description:

  • As a part of our front office team you will take care of guests from their arrival through to their departure.
  • Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Completing all audit tasks as specified by the Night Auditors checklist.
  • ·Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • ·Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
  • Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
  • Attend to other duties as requested by Management and Supervisors.

Benefits:

  • Discounted hotel stays across the world with Heartist AccorHotels Bienven...

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