Job Description

Essential Job Functions:

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.

  • Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.

  • Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.

  • Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.

  • Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.

  • Communicate how alterations can play an importa...

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