Job Description

Job functions:

  • Provide world-class customer service, to our customers.
  • Build strong relationships with customers and co-workers that are based on trust and respect.
  • Process customer orders and respond to all inquiries from customers and sales force.
  • Interact with customers to provide information about products, order status, shipping information, etc.
  • Support Sales and customers with an appropriate sense of urgency.

    • Essential Duties & Responsibilities:

  • Process and confirm orders by phone, fax, or email into the AS400 system
  • Serves as primary contact for intricate/specialty orders
  • Resolves issues on mostly routine but some more complex orders
  • Manage and update the database with relevant notes
  • Communicate solutions or requested information to the customer and/or TM
  • Be able to work effectively in a positive, fast-paced call center environment
  • Be an active supp...

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