Job Description
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.
POSITION SUMMARY
The Navigation Center Customer Service Representative (CSR) performs functions related to triaging all inbound calls, scheduling appointments, and delivering World Class customer service. A Navigation Center CSR will register new patients/clients, obtains basic insurance information, enter data in the Electronic Health Record (EHR) and schedule appointments accordingly. A Navigation CSR will be cross trained to work at a Health and Wellness Center front desk. Where they will be trained to perform administrative duties, schedule appointments, manage incoming calls, and backfill appointments as needed.
Bilingual (Spanish-English) preferred, but not required
Rate $20
POSITION SUMMARY
The Navigation Center Customer Service Representative (CSR) performs functions related to triaging all inbound calls, scheduling appointments, and delivering World Class customer service. A Navigation Center CSR will register new patients/clients, obtains basic insurance information, enter data in the Electronic Health Record (EHR) and schedule appointments accordingly. A Navigation CSR will be cross trained to work at a Health and Wellness Center front desk. Where they will be trained to perform administrative duties, schedule appointments, manage incoming calls, and backfill appointments as needed.
Bilingual (Spanish-English) preferred, but not required
Rate $20
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