Job Description

Customer Care Coordinator - Part-Time (Rota Basis)

Location: Worcester (Office-based) Salary: £12.71 per hour Hours: Part-time

Working Pattern

This role operates on a rota basis with shifts including:

  • Monday to Friday: 17:00 - 21:00
  • Alternative weekends: 07:30 - 14:00

A flexible approach to working hours is required to support service delivery needs.

Security Clearance

A DBS check will be required upon successful appointment.

About the Role

As a Customer Care Coordinator, you will be the first point of contact for individuals accessing our services. You will manage incoming communications from service users, family members, and healthcare professionals, ensuring all enquiries are handled professionally and in line with individual support plans.

This role is ideal for someone who is compassionate, organised, and passionate about delivering excelle...

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