Job Description
Part Time Customer Service Advisor
Monday – Friday – 9AM-3PM
£18,975
Wigan
Permanent
The Role
You will be providing an outstanding, professional and first-class experience to all customers via telephone and email/live chat communications. On a daily basis you will assist customers by dealing with all queries, requests and complaints in accordance with company standard operating procedures, to a mutually satisfactory conclusion between the customer and the company.
Ensure delivery of exceptional customer experience at all times and first-time resolution whenever possible
Be a source of support for all customers and strive to deliver solutions to customer issues
Answer calls and emails promptly and in a professional and courteous manner at all times.
Follow the department escalation process for the escalation of calls and emails.
Work to Key Performance Indicators set to ensure personal, team and department targets are met
Complete pap...
Monday – Friday – 9AM-3PM
£18,975
Wigan
Permanent
The Role
You will be providing an outstanding, professional and first-class experience to all customers via telephone and email/live chat communications. On a daily basis you will assist customers by dealing with all queries, requests and complaints in accordance with company standard operating procedures, to a mutually satisfactory conclusion between the customer and the company.
Ensure delivery of exceptional customer experience at all times and first-time resolution whenever possible
Be a source of support for all customers and strive to deliver solutions to customer issues
Answer calls and emails promptly and in a professional and courteous manner at all times.
Follow the department escalation process for the escalation of calls and emails.
Work to Key Performance Indicators set to ensure personal, team and department targets are met
Complete pap...
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