Job Description

Essential Job Functions:

Customer Focus

  • Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers.

  • Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system). Use iPad tools to research and enthusiastically communicate this information to the customer.

  • Responsible for providing exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.

  • Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room.

  • Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectatio...

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