Paralegal - Global multinational

• Paralegal - Claims - Western Sydney

About Our Client

This client is a large multinational organisation.

Job Description

• Manage end-to-end insurance and product-related claims.

• Handle high-volume customer complaints with professionalism and empathy.

• Conduct detailed investigations, gather supporting evidence, and assess claims in line with policies and consumer law.

• Prepare accurate, well‑structured submissions for Fair Trading and relevant Tribunals.

• Coordinate documentation, timelines, and procedural requirements.

• Support internal stakeholders through the dispute resolution process.

• Provide exceptional customer service by resolving inquiries efficiently and effectively.

• Maintain accurate records and ensure all documentation is compliant and up to date.