P-Expert Account Care

At T-Mobile, we invest in YOU!Our Total Rewards Package ensures that employees get the same big love we give our customers.All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, Puerto Rico Tax-Deferred Savings Plan, and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
This role supports customer satisfaction by resolving inquiries and managing accounts effectively within a customer service environment. It involves identifying root causes of customer concerns, offering appropriate service enhancements, and managing collections activities when necessary. The role requires demonstrated competency to meet position goals with standard supervision while maintaining professional communication and process knowledge. Success is measured by timely resolution, customer lo...