Job Description

Purpose of Position

Interact with Owners concerning flight reservations, daily flight management and general enquiries, being the first point of contact between customers and NetJets, to provide customers with an uncompromisingly efficient, prompt, consultative and personalised interface, in order to deliver a unique experience and to continuously increase their satisfaction.

Tasks and Responsibilities

  • Manage the first point of contact between Owners and NetJets, answering incoming calls and dealing with e-mails, faxes, messages and online requests. Assist customers in their specific enquiries, new flight reservation requests and changes on the existing reservations, in the most prompt, consultative, personalised and efficient way to guarantee their needs are anticipated, met and exceeded and creative solutions are provided to fulfil their travel needs; 
  • Provide information to Owners regardin...

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