Job Description

Job Summary


The Bilingual Customer Service Representative/Monitoring Agent plays a critical role in ensuring the smooth operation of parking facilities by handling inbound calls, resolving invoice disputes, and providing monitoring support. This role requires strong communication skills in both English and French , attention to detail, and the ability to work efficiently in a fast‑paced environment. As part of a 24/7 operation , the position involves working various shifts, including weekends, evenings and overnights.


Location


90 Floral Parkway, North York, ON


Employment


Full-time


Compensation


$21 - $24 hourly


Key Responsibilities



  • Call Handling: Log all incoming calls into the Customer Service Systems and determine the appropriate action.

  • Machine Malfunctions: Transfer reports of machine malfunctions to the ...

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