Outreach SME- Fully Cleared

White Sky Technologies specializes in systems engineering and technology management solutions for U.S. Government clients. We are committed to meeting our customer’s needs with a dedicated and highly qualified workforce.



Opportunity



Provide direct user support for AEA Tools, assisting with account administration and monitoring system and network status. You will interact with users via phone, VTC, email, chat and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support.

Responsibilities

• Troubleshoot system issues and perform first-level corrective maintenance.


• Address complex user questions and provide clear guidance.


• Support other help desk technicians when advanced assistance is needed.


• Deliver concise op...