Job Description

Job Purpose

To oversee the dailyoperations of an assigned outlet, ensuring service quality, guest satisfaction,and financial performance in line with brand and divisional standards.

The Outlet Managermay either lead a smaller outlet with full operational accountability,including team leadership, cost control, and service delivery, or serve assupport to the Outlet Senior Manager in achieving operational and commercialobjectives. In both assignments, the role upholds the resort’s culture, servicestandards, and commitment to delivering exceptional guest experiences througheffective people and performance management.

Key Responsibilities

Operational Leadership & Excellence

  • Supervisedaily outlet operations, ensuring smooth coordination and consistent servicedelivery.
  • Act asshift leader, maintaining a strong presence on the floor to monitor quality andservice flow.
  • Supportthe Outlet Manager in ensuring adherence to health...

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