Outbound Customer Service Agent

This is a remote work position.
Job Summary
The Secret Shopping Team aims to elevate our research services by collecting data on provider services and evaluating consumer experiences through phone and online inquiries.

Duties and Responsibilities

• Perform outbound calling and initiate offline inquiries according to the targets defined by the campaign
• Understand the project procedures and processes on how we engage and provide value to clients.
• Knowledge of customer data research.
• Engage clients in phone conversations as their potential customers in a casual yet professional manner
• Gather predetermined data about the provider services
• Document conversations with precision and clarity.
• Send feedback to stakeholders through masterfully crafted emails.
• Keep up with numerous changes in the workplace, including but not limited to, processes, goals, and requirements, and still meet project expectations <...