Job Description
Outbound Collections Agent-Cape Town
Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability
Reporting to: Team Manager
Key Performance Areas
Collections & Productivity Management: Meeting set collections targets and full understanding of the relevant products.
Quality & Compliance Management: Applying laws, policies, and procedures during the collections process and ensuring effective communication for payment negotiations.
Requirements
At least 6 months working experience within an outbound debt collections, sales or customer service Matric qualification (or equivalent)
A positive credit record and clear criminal record
Strong verbal and written communication skills
Computer literate
Skills Needed
Target-driven, with integrity, reliability, and the ability to work under pressure
Time management and team collaboration skills
Remuneration & Benefits
Basic Salary PLUS uncapped commission earning ab...
Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability
Reporting to: Team Manager
Key Performance Areas
Collections & Productivity Management: Meeting set collections targets and full understanding of the relevant products.
Quality & Compliance Management: Applying laws, policies, and procedures during the collections process and ensuring effective communication for payment negotiations.
Requirements
At least 6 months working experience within an outbound debt collections, sales or customer service Matric qualification (or equivalent)
A positive credit record and clear criminal record
Strong verbal and written communication skills
Computer literate
Skills Needed
Target-driven, with integrity, reliability, and the ability to work under pressure
Time management and team collaboration skills
Remuneration & Benefits
Basic Salary PLUS uncapped commission earning ab...
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