Job Description
Shape the future of background screening with Commissionaires Ottawa as a Background Screening Supervisor. Oversee a talented team dedicated to identity verification and client service.
In this dynamic role, you’ll lead and mentor 10-12 agents while ensuring high standards in background checks. This includes performance management, quality assurance, and daily operations from our Ottawa headquarters. Your expertise will enhance the client experience and address complex inquiries effectively.
Key Responsibilities:
• Lead the coaching of Background Screening Agents
• Assign workloads and manage client schedules
• Oversee performance reviews and training development
• Resolve client service complaints diplomatically
• Ensure quality assurance in fingerprinting processes
Requirements:
• Ability to obtain a valid Secret security clearance
• Fluency in English; French is preferred
• Prior supervisory or leadership experience required
• Excellent organizati...
In this dynamic role, you’ll lead and mentor 10-12 agents while ensuring high standards in background checks. This includes performance management, quality assurance, and daily operations from our Ottawa headquarters. Your expertise will enhance the client experience and address complex inquiries effectively.
Key Responsibilities:
• Lead the coaching of Background Screening Agents
• Assign workloads and manage client schedules
• Oversee performance reviews and training development
• Resolve client service complaints diplomatically
• Ensure quality assurance in fingerprinting processes
Requirements:
• Ability to obtain a valid Secret security clearance
• Fluency in English; French is preferred
• Prior supervisory or leadership experience required
• Excellent organizati...
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