OTC Process Specialist

HCL Tech-Hiring- Chennai Location-Account Activation & Setup-OTC process

Skills Description

- Supervise daily account setup operations and team workload.

- Ensure adherence to internal controls and data governance policies.

- Handle escalations related to account creation delays or errors.

- Conduct root cause analysis for recurring data issues.

- Collaborate with IT for system enhancements or bug fixes.

- Review and approve non-standard or high-risk account setups.

- Maintain SOPs and ensure team compliance.

- Lead onboarding sessions for new team members.

Skills Requirement / Certification

- Team Management: Ability to assign tasks, monitor workloads, and support team performance.

- Escalation Handling: Resolve complex or high-risk account setup i...