Job Description

Job Description

  • Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.
  • Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900
  • Requests by customers and terminals via phone calls or emails
  • Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.
  • Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.
  • Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc. 
  • Dealing with upset customers
  • Hours -8am -5pm M-F

    • Qualifications

  •  Pleasant mannerism is required
  •  Well organized
  • ...

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