Job Description
Job Description
As an ORM Analyst, you will be responsible for monitoring, managing, and protecting the online reputation of our clients across platforms such as Google Reviews, Facebook, Instagram, Twitter, and various review or third-party sites.
You'll work closely with internal teams to address negative feedback, promote positive sentiment, and ensure a consistent, professional brand presence online.
Key Responsibilities
As an ORM Analyst, you will be responsible for monitoring, managing, and protecting the online reputation of our clients across platforms such as Google Reviews, Facebook, Instagram, Twitter, and various review or third-party sites.
You'll work closely with internal teams to address negative feedback, promote positive sentiment, and ensure a consistent, professional brand presence online.
Key Responsibilities
- Monitor and manage brand mentions, reviews, and feedback across social media, review sites, and search engines
- Respond to comments, messages, and reviews in a professional, timely, and brand-aligned manner
- Actively participate in social media engagement to build positive sentiment around the brand
- Coordinate with internal teams (social media, content, customer service) to address concerns or queries
- Manage crisis commun...
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