Job Description

Description

& Requirements Who we are looking for

We are seeking an experience OTC Team Leader to lead day-to-day cash collection, dispute and cash apps operations, coach and performance-manage a team, and ensure consistent, policy-compliant resolutions that protect cash and revenue. This role requires advanced understanding of end-to-end finance processes, controls, and policies, along with strong stakeholder management to handle escalations and provide performance visibility to leadership. The ideal candidate drives process improvements, manages service levels, and builds a high-performing team through structured training and quality assurance.

  • 4-6 years of experience in finance customer service. Experience in order-to-cash operations, or related finance leadership roles is a preferred.
  •  Advanced understanding of finance processes, controls, policies, and how upstream issues (billing, pricing, delivery, master data) create...

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